Standard Cancellation Timeline & Refund Matrix
Cancellation fee percentages are calculated from the timestamp your formal written cancellation (via email or official WhatsApp) is logged at our Rishikesh desk prior to the scheduled Day 1 departure time:
| Notice Window | Refund Percentage | Cancellation Charge | Operational Rationale |
|---|---|---|---|
| 30 Days or More Prior | 90% of Advance Token | 10% Admin Fee | Early release of vehicle inventory |
| 15 to 29 Days Prior | 70% of Advance Token | 30% Retention | Partial driver scheduling hold |
| 7 to 14 Days Prior | 50% of Advance Token | 50% Retention | Committed mountain permits & green cards |
| Less than 7 Days / No Show | 0% (Non-Refundable) | 100% Advance Token | Dedicated commercial fleet lockout |
Force Majeure, Landslides & Weather Closures
If official district administration or border road authorities prohibit mountain transit due to severe weather alerts, landslides, or bridge washouts before your tour starts, Anmol Yatra Tour & Travels provides three fair solutions:
Option A: Zero Fee Reschedule
Shift to any available date within the current yatra season at zero extra charge.
Option B: Alternate Circuit
Switch vehicle to open circuits like Haridwar, Rishikesh, Dehradun, or Mussoorie with fare adjustment.
Option C: Direct Refund
Refund advance token minus actual third-party unrecoverable expenses.
Mid-Tour Curtailment & Unused Services
If a passenger decides to discontinue the tour early due to altitude sickness, personal reasons, or family emergencies once the vehicle has departed Rishikesh/Haridwar, no refund is admissible for unused days, uncompleted kilometers, or unconsumed hotel meals. The dedicated commercial vehicle remains committed exclusively to that group for the booked duration.
Kedarnath Helicopter Ticket Cancellations
Shuttle helicopter flights (Phata, Guptkashi, Sirsi helipads to Kedarnath Dham) operate under statutory aviation guidelines (UCADA / IRCTC). If flights are grounded due to low cloud ceiling, turbulence, or torrential rain, refunds are processed per aviation portal guidelines directly to the passenger within 5–7 working days.
Refund Method & 5–7 Day Bank Turnaround
Step 1 — Written Notification: Email cancellation reference to Pradeepuk47@gmail.com or message our official WhatsApp desk.
Step 2 — Verification & Approval: Billing desk verifies notice window and issues official cancellation acknowledgment within 24 hours.
Step 3 — Direct Credit: Approved refund amount is transferred via direct NEFT / IMPS or UPI to the originating bank account within 5 to 7 banking business days.
Frequently Asked Questions
Need help with a cancellation or refund?
Speak directly with our billing desk at Veerbhadra Road nearby AIIMS Bapu Gram, Shivaji Nagar Rishikesh, Uttarakhand - 249203, India